FREQUENTLY ASKED QUESTIONS

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RESERVATION

Viaggiare Rent offers you different solutions to book the rental vehicle.

  • Il sito web.www.viaggiarerent.com ti consente di verificare la disponibilità della nostra flotta H24 7/7 e prenotare il veicolo, con la possibilità di pagare il noleggio, tutti i servizi e gli accessori scelti direttamente on-line oppure in ufficio al momento del ritiro.
  • Alternatively, you can book by contacting the Reservations Center directly at +3904241958079 or by email at reservation@viaggiaresrl.it.

In case of technical problems while booking on our website www.viaggiarerent.com (e.g. connection failure of the devices used to book, any problems on your Bank’s website, etc.) you can contact the Reservation Center to check the status of your booking at +3904241958079 or by email at reservation@viaggiaresrl.it.

Yes, Viaggiare Rent allows you to pick up a vehicle even when the office is closed. To pick up a vehicle during closing hours, our service called Fuori Orario is available for an extra fee. The service is subject to confirmation and can be booked by contacting the Reservations Center directly at +3904241958079 or by email at reservation@viaggiaresrl.it .

Yes, Viaggiare Rent allows you to return a vehicle even during the hours in which an office is closed. To return a vehicle during closing hours, the “Key-Box” service is available free of charge in most of our branches. All you have to do is leave the keys in our box after parking.

At the moment it is not possible to book a specific model of rental car.
We remind you that the Rental Company always guarantees the customer the delivery of a vehicle of the booked Category or of a higher Category.
The car models presented on the web always refer to a specific Category (e.g. small car, medium car, station wagon, 9-seater minibus, etc.), not necessarily to the model indicated as an example.

At the moment it is not possible to book a specific model of rental car.
We remind you that the Rental Company always guarantees the customer the delivery of a vehicle of the booked Category or of a higher Category.
The car models presented on the web always refer to a specific Category (e.g. small car, medium car, station wagon, 9-seater minibus, etc.), not necessarily to the model indicated as an example.

This option is not currently available for online bookings.
If you have special needs, you can contact the Reservations Center at +3904241958079 or at reservation@viaggiaresrl.it and we will do our best to assign you the type of food you prefer.

If you need to book a specific van model, please contact the Reservations Center at +3904241958079 or by email at reservation@viaggiaresrl.it. Our consultants will be happy to find the solution that best suits your needs.
You can also find all the technical information about our van fleet online.

Viaggiare Rent is able to satisfy all your mobility needs.
Our consultants are also ready to evaluate rental solutions longer than 29 days and multi-monthly. If you should have a need of this type, we invite you to contact the Reservation Center at +3904241958079 or by email at reservation@viaggiaresrl.it.
If you should instead need to evaluate a Long-Term Rental (minimum duration of 24 months), we invite you to consult our dedicated page.

Yes, during the winter many of our vehicles are equipped with winter tires. If you have such a need, we invite you to contact the Reservation Center at +3904241958079 or by email at reservation@viaggiaresrl.it.

During the winter period, in many Italian provinces, it is mandatory to drive with winter tires or have a set of snow chains on board.
All our vehicles are equipped with snow chains, we invite you to contact the Reservation Center at +3904241958079 or at the email reservation@viaggiaresrl.it to book them in advance.

To change your reservation you can contact the Reservation Center at +3904241958079 or at reservation@viaggiaresrl.it.
We invite you to contact us as soon as possible, in order to be able to organize in advance and satisfy your request.

To cancel your reservation you can contact the Reservation Center at +3904241958079 or at reservation@viaggiaresrl.it or you can contact our rental stations.
We invite you to contact us as soon as possible, in order to be able to organize in advance and satisfy your request.

Changing your booking is always free, however, if you change any relevant booking details (e.g. the group booked, or the pick-up or drop-off date and time) the system may not guarantee you the initial rate.

Cancellation of the reservation is free if made before 24 hours before the collection of the car and gives the right to a refund of the amount prepaid, if any. For cancellations made in a period of time less than 24 hours before the rental, you will be entitled to obtain a voucher that can be used on a subsequent reservation, unless you demonstrate the just cause underlying the request and the impossibility of collection. The amount of the voucher will be equal to the prepaid amount minus a 30% penalty and can be used by December 31 of the year of issue.

For further information, please consult our Booking Conditions.

After placing a reservation on our website www.viaggiarerent.com, you will receive a confirmation email with your rental voucher attached.

In case of a reservation made with the support of the Reservation Center or our rental branches, however, the voucher for your rental will be delivered directly to you by our consultants or sent by email.

Yes, Viaggiare Rent also offers a home delivery service for vehicles.
To collect a vehicle with this method, our paid service “Delivery / Collection” is available. The delivery service is carried out during the opening hours of our offices and only upon request by contacting the Reservations Center at +3904241958079 or by email at reservation@viaggiaresrl.it.

For further information, please consult our Special Rental Conditions.

REQUIREMENTS

All authorized drivers must be over 19 years of age and must have an original license issued at least 12 months ago.
For the driving of persons under 24 years of age and persons over 75 years of age up to 85 years of age, access to the rental is permitted with the application of a daily supplement in relation to certain categories of vehicles, identified according to the age groups of the drivers.
The “Young Driver” and “Senior Driver” supplements are therefore applied in the amount indicated in the Specific Rental Conditions and included in the rental rate.

Once you arrive at our office to collect the vehicle, you will be asked for a valid original identity document, your original driving license and a physical credit card in your name for the security deposit. For more details on the types of credit cards accepted, see our Terms & Conditions.
If you are a resident of a country outside the European Union, you will also be asked for your Passport. We also suggest you bring a paper or digital copy of the voucher or booking confirmation with you.

To rent a vehicle you must have a valid driving licence from an EU/EFTA country that authorises the type of vehicle rented, issued for at least 12 months, which must be shown when picking up the vehicle. If you are a resident of a country outside the European Union, you must show both the driving licence from your country of origin and a valid International Driving Permit. In addition to the International Driving Permit, if your driving licence is not written in Latin characters you will be asked for a translation of the document issued by an embassy or equivalent authority.

For more details, please see our Terms and Conditions.

Viaggiare Rent allows you to include one or more additional drivers in your rental contract through the paid service “Additional Driver” (see our Special Rental Conditions to learn more). You can purchase the service online on our website www.viaggiarerent.com, through the Reservation Center at +3904241958079 or by email at reservation@viaggiaresrl.it or directly in our rental branches when you collect the vehicle.

All additional drivers must be present when collecting the vehicle in order to show their documents and register their driving licence.

RESPONSIBILITY AND COVERAGE

All our vehicles are provided with third party liability insurance. It is specified that the person transported on the vehicle is considered to be a third party.
The third party liability insurance does not cover any injuries suffered by the driver, for whom our paid service “P.A.I. – Accident Protection” is available (see our Special Rental Conditions to find out more). You can purchase the service online on our website www.viaggiarerent.com, through our Reservation Center at +3904241958079 or by email at reservation@viaggiaresrl.it or directly at our rental branches when picking up the vehicle.

Yes, our “P.A.I. – Accident Protection” service guarantees the driver in the event of injury, death or permanent disability. The service compensates the driver in the event of injury or death up to the maximum amount provided for in the policy, reimburses hospital expenses up to a pre-established maximum, provides a pre-established maximum daily indemnity in the event of hospitalization for no more than 360 days and a pre-established maximum daily indemnity in the event of limbs being cast. Daily indemnities cannot be cumulated. All the reimbursements described above are only payable in the event of accidents involving the driver inside the vehicle, while passengers are protected by the R.C. coverage of the vehicle itself.
You can purchase the service online on our website www.viaggiarerent.com , through the Reservations Center at +3904241958079 or by email at reservation@viaggiaresrl.it or directly at our rental branches when picking up the vehicle.

The rental rate includes the conventional Collision Damage Waiver (CDW) and Theft Protection (TP) service.
The CDW service covers any damage found at the end of the rental. Any charge for such damage, as a penalty, is calculated respecting a maximum amount (also called Damage Liability) that varies according to the category of vehicle rented.
The TP service covers any theft of the vehicle during the rental. Any charge for theft, as a penalty, is similarly calculated taking into account a fixed amount (also called Theft Liability) that varies according to the category of vehicle rented.
To find out more, consult our Special Rental Conditions.
Viaggiare Rent however allows you to reduce or eliminate your responsibilities for damage or theft of the vehicle through specific packages. Consult our Special Rental Conditions to find out more.
You can purchase your package online on our website www.viaggiarerent.com, through the Reservation Center at +3904241958079 or by email at reservation@viaggiaresrl.it or directly in our rental branches when collecting the vehicle.

If you have taken out personal coverage with a third-party company, the same will be valid exclusively between you and the contracting company. We will therefore not be able to take into account such coverage in the event of theft or damage to the rented vehicle. Therefore, your responsibilities towards Viaggiare Rent will remain those governed by the Special Rental Conditions and by the type of protection purchased, if any.

CREDIT AND DEBIT CARD, SECURITY DEPOSIT AND RENTAL PAYMENT

When picking up the vehicle, the contract holder must provide a credit card in his/her name as a guarantee for the rented vehicle. For more details on the types of cards accepted, see our Terms & Conditions. For particular vehicle groups, two financial credit cards may be required as a guarantee.

At the time of rental, the person who made the reservation must be present at the desk and show a credit card belonging to the Visa, MasterCard or American Express circuits, showing the name and surname of the person who made the contract and with an expiry date of no less than 3 months from the date of return of the vehicle.
For more details on the types of cards accepted, see our Terms & Conditions.
The card must have sufficient funds to cover the liability of the vehicle, any extra charges or deposits requested as a guarantee of the vehicle. We also recommend that you check the PIN of your card before arriving at the desk.

The deposit is a sum of money that is blocked as a guarantee and is used to verify the validity of the card presented. The amount of money that is blocked depends on the vehicle category. To find out the exact amount of the deposit, consult our Special Rental Conditions.

The rental can be paid online on the website www.viaggiarerent.com or directly in our office before collecting the vehicle.
Our website allows the payment of the rental, all the services and accessories chosen by credit card (VISA – MASTERCARD – AMERICAN EXPRESS), by debit card, prepaid and/or virtual (belonging to the VISA – MASTERCARD – MAESTRO – BANCOMAT circuit). If you would like to pay the rental directly in our office, you can do so by credit card, debit card, prepaid card.
In order to access the rental, regardless of the payment method chosen, a credit card as a guarantee will be required (Visa, MasterCard or American Express) showing on the front the name and surname of the person who made the reservation / rental and expiring no less than 3 months from the date of return of the vehicle. For more details on the types of cards accepted, consult our Terms & Conditions.
For particular Groups of special vehicles, two financial credit cards as a guarantee may be required. We also recommend that you verify your card PIN code before arriving at the desk.

VEHICLE COLLECTION

In case of delay of your flight/train for your peace of mind and our organization, we invite you to contact your rental office or the Reservations Center as soon as possible at +3904241958079 or by email reservation@viaggiaresrl.it . Our grace period is 1 hour from the pick-up time indicated during the booking. If the landing of the flight or the arrival of the train is expected after the closing time of our office, to collect a vehicle our paid service of “Fuori Orario / Out Of Hours” is available. The service is subject to confirmation and can be booked by contacting the Viaggiare Rent branch of collection directly. We also recommend that you always indicate the telephone number or the flight/train number in the booking.

To change your reservation before arriving at our office, you can contact the Reservation Center at +3904241958079 or by email reservation@viaggiaresrl.it or our rental branches.
Alternatively, when you pick up the vehicle, you can request a larger vehicle that, if available, you can rent by paying the “Upgrade” supplement on site.

Our vehicles are normally new and in excellent condition. However, if the vehicle has any pre-existing minor damage, these will be reported on the Check-Out form, which is an integral part of the rental contract. The Check-Out form will be shown to you when you pick up the vehicle and you will be asked to sign it for acceptance. This way, you can be sure that such damage will not be contested when you return the vehicle.

DURING THE RENTAL

In the event of a breakdown or following an accident that renders the vehicle non-driving, you will have to call our Roadside Assistance, active 24/7, and follow the operator’s instructions. You can find the number to contact at the top of the first page of the rental contract: from an Italian number you can call +39800936629, instead from a foreign number you can call +390258246148.
We also suggest that you inform the Viaggiare Rent branch where you picked up the vehicle as soon as possible, so that you can resume your journey as soon as possible.

In the event of an accident, we suggest that you first contact the police to analyze the situation and verify the appropriate responsibilities.
If this is not possible, you must fill out the CAI (Friendly Incident Report) form located on board the vehicle.
You will then need to send a telematic copy of the CAI form as soon as possible to the branch office from which you collected the vehicle (for more details on the contact details of our offices, see the pages of our branches) and deliver the paper copy when returning the vehicle.
If the vehicle is not running, contact our Roadside Assistance and follow the operator’s instructions. You can find the Roadside Assistance contact details on the first page of the rental agreement or on our dedicated web page.

In the event of an accident with no other party, when returning the vehicle, you must inform the branch operators of the incident, who will assess the extent of the damage and, if possible, also the amount. For more details, see our web page dedicated to damage management.
If the vehicle is not running, contact our Roadside Assistance and follow the operator’s instructions. You can find the Roadside Assistance contact details on the first page at the top of the rental contract: from an Italian number you can call +39800936629, while from a foreign number you can call +390258246148.

In the event of theft of the vehicle, you must immediately contact the nearest Viaggiare Rent branch, which will send you a copy of the vehicle’s registration document, which is necessary to file a complaint.
You will then have to go immediately to a Public Authority and file a formal complaint, ensuring that the correct owner of the vehicle is indicated, as shown in the top left-hand part of the registration document.
Within 48 hours you will be asked to reach the nearest Viaggiare Rent branch and hand over the original report and the vehicle keys to our operators.
Our staff will close the rental contract on the date of delivery of the report and keys. If necessary, a copy of the report can be provided to you.

Generally, unless otherwise specified, our standard rates include unlimited mileage for cars.
For vans, rates are also available that include specific mileage limits.
If the rental exceeds 29 days, maximum mileage limits will apply in all cases as indicated in the rate.
In general, in the event of excess mileage, you will be required to pay the extra cost for each additional kilometer, indicated in the Rental Agreement.

Our vehicles can circulate in the following European Union states: Austria, Croatia, France (excluding Corsica and French overseas territories), Germany, Slovenia, Switzerland, Vatican City, Republic of San Marino, Principality of Monaco, subject to authorization and purchase of the “Cross Border” service, available in all our offices and on our website www.viaggiarerent.com . In all other countries, circulation is prohibited.
In the event of unauthorized transit abroad, the coverage and the agreements limiting/excluding liability are no longer effective. Therefore, the Customer is considered entirely responsible for damage, theft or any costs for the recovery of the vehicle.
For more information, we invite you to consult our Special Rental Conditions.

To extend your rental or communicate a delay in returning the vehicle, you can contact the Reservations Center at +3904241958079 or by email at reservation@viaggiaresrl.it or directly at our rental branches.
Rental rates are daily, therefore, if the requested change should lead to an extra day, you may be asked for an additional payment to be made upon return of the vehicle.

VEHICLE RETURN

You can reach the Viaggiare Rent branch to return your rental contract and return the vehicle even earlier than expected. Our staff will carry out all the procedures to close the contract.
Remember, however, that if you have already paid the rental value, the unused days will not be refundable.

Generally, washing the vehicle before returning it is not required. However, if the vehicle is excessively dirty on the outside and/or inside, we suggest that you wash it. In these cases, in fact, our staff will carry out an extraordinary cleaning intervention that could be re-charged to you.

You must return the vehicle with the same level of fuel that it was supplied with. If for any reason you are unable to refuel the vehicle before returning it, you will be charged for the value of the missing fuel and the “Top-up Penalty”.
To return the vehicle with any fuel level and avoid subsequent charges, you can purchase our “Full Prepaid” service in the branch at the time of collection. For more information, ask directly at the branch where you start your rental.

Yes, Viaggiare Rent allows you to return the vehicle even when the office is closed.
To return a vehicle during closing hours, the “Key-Box” service is available free of charge in most of our branches. All you have to do is leave the keys in our box after parking the vehicle.
Remember that the customer is held responsible for safeguarding the vehicle until the rental office reopens.

It is always possible to book the return of the vehicle at a Viaggiare Rent branch other than the one where you picked it up. The drop-off branch is indicated both on the Reservation and on the Rental Agreement and the “One Way Trip” service is included in the rental rate.
If you need to return the vehicle at a Viaggiare Rent branch other than the one indicated on the Rental Agreement, we ask you to inform the Reservations Center as soon as possible at +3904241958079 or by email at reservation@viaggiaresrl.it or the rental office itself, so that we can organize ourselves in the best possible way. In these particular cases, you will be asked to pay for the “One Way Trip” service after returning the vehicle.

In the event of new damage found on the vehicle upon return, our staff will provide you with all the details on the extent and valuation of the damage found. The most common damages are valued in our “Damage Tables”, periodically updated by industry professionals and based on ANIA price lists and timetables. In these cases, you will therefore have the option of paying any extra costs for damages upon return of the vehicle.
For particularly significant damages or damages that cannot be quantified via the “Damage Table”, you will be appropriately informed about the charging procedures by our Claims office.

When returning the rented vehicle, you will be greeted by our parking staff who will invite you to check the condition of the vehicle together. In the event that damage or missing parts are found that were not present at the start of the rental, you will be held liable for the related amount, as provided for in our “Damage Tables”.

You can report your complaints to the parking staff and – if you feel it is appropriate – raise a complaint with Customer Service, available on this website (Complaint Form).

AFTER THE RENTAL

Our systems release the security deposit in the hours immediately following the end of the rental contract.
However, it may happen that the released amount is not immediately available on your bank statement. Unfortunately, we are able to release the funds but we have no control over the actual times of the re-credit, which are instead coordinated by the companies that manage the cards and the interbank circuits. In some periods, it may take 7 to 30 working days from the date of release to display the amounts in question on the bank statement.
If you have any doubts or questions, and your rental has already ended, we suggest you contact your Bank to request information or assistance.

Contact the return rental office as soon as possible and provide all the details of your Rental Agreement and the lost item. Our staff will work to recover the item and provide you with instructions for collection.

The courtesy copy of your invoice will be given to you directly by our operators when you pick up the vehicle or by email at the end of the rental.
In case of problems or failure to receive the invoice, please contact our Customer Service at +3904241958079 or by email at customercare@viaggiaresrl.it.

The main rental documents (contract, invoice, any technical damage estimate, any cancellation/debit receipt, etc.) will be delivered to you immediately after issuance at our offices or will be sent to you by email.
In case of problems or failure to receive the documents you are interested in, please contact our Customer Service at +3904241958079 or by email at customercare@viaggiaresrl.it.

The Authority that issued the fine will send the fine to Viaggiare Rent, which however will not be able to pay it on behalf of the Customer. We will therefore communicate the data of the holder of the Rental Agreement to the Authority that issued the fine, which will then re-notify you of the report. We will still notify you of the details of the infringement by email or traditional mail.
The service of re-notification of reports is subject to payment and includes an amount indicated in the Rental Agreement and in the Specific Rental Conditions.

For any clarification on your rental or to report any disservice received, contact our Customer Service via our Complaints Form providing all the rental documents in your possession. Our operators will analyze your request and give you feedback as soon as possible.

GIFT CARD

To purchase the Viaggiare Rent Gift Card you can call our Reservations Center at +3904241958079, send a Whatsapp message to +393401449649, or write to reservation@viaggiaresrl.it.

The Viaggiare Rent Gift Card is valid for a period of 12 months, calculated from the date of issue indicated in the sending email.
Once expired, it will no longer be usable.

To use the Gift Card, you must call our Reservations Center at +3904241958079, send a Whatsapp message to +393401449649, or write to reservation@viaggiaresrl.it and communicate the unique number of the Gift Card.
For more information, please consult our Gift Card Regulations.

The Viaggiare Rent Gift Card can be used by the person who receives it or given as a gift to another person without having to communicate the change of beneficiary.
For more information, please consult our Gift Card Regulations.

Each Viaggiare Rent Gift Card has a unique number that allows you to check the remaining amount.
The deducted value is recorded internally in our management system at the time of booking.
To check the balance of your Viaggiare Rent Gift Card you can call our Reservations Center at +3904241958079, send a Whatsapp message to +393401449649, or write to the email reservation@viaggiaresrl.it .

The Viaggiare Rent Gift Card can be used to book any service or product, can only be used by one beneficiary at a time and can be used in one or more bookings, until the available credit runs out.
For more information, please consult our Gift Card Regulations.

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